Shipping and returns

Free local delivery

Do you live near one of our branches? Great news: delivery is free within a 20 km radius.

Beyond this zone, a flat rate applies based on the distance to be traveled.

How are my delivery fees calculated?

You don't have to calculate anything yourself. When you enter your address at checkout, the rate corresponding to your delivery zone is automatically applied.

The distance is determined from the TOCO branch closest to your address, in order to always offer you the most advantageous rate according to our delivery schedule.

Do you live more than 400 km away?

No problem. Certain longer-distance deliveries can also be arranged.

For addresses located more than 400 km from the nearest branch, contact our team so that we can evaluate delivery options and offer you a personalized rate.

Preparation and delivery of your order

Once your order is confirmed, our team prepares your furniture and organizes delivery based on product availability and your area.

Delivery information will be provided to you so that you can arrange to receive your order under the best possible conditions.

A question about your delivery?

Are you unsure about your delivery zone, have a special request, or want to have an order delivered to a more remote region?

Contact our team or visit us in-store. We can provide information and assist you based on your situation.

What started with a few pieces of furniture sold locally quickly became a true decor destination in Quebec.

Today, TOCO offers a selection of sectionals, sofas, tables, beds, mattresses, dining room furniture, decor, and appliances carefully chosen to combine style, comfort, and functionality.

Our approach is simple: offer a human experience, products we truly love, and fair prices without compromising on quality.

Returns

Do you wish to make a return or do you have a question regarding an item you received?

Return options may vary depending on the product, its condition, and the circumstances of the request. We invite you to contact our team before any return, so that we can provide you with the procedure to follow and verify the options available for your order.

Our team will be happy to assist you.

Refund Policy

Any purchase, whether it is a deposit or full payment, is refundable within 10 days of the date of reservation or purchase. To be eligible for a return or refund, the product must not have been delivered. However, when an item has been specially ordered or costs have already been incurred by the retailer to obtain, prepare, or reserve the merchandise, the retailer is not required to grant a refund, even within the 10-day period.

If a customer wishes to cancel, return, or exchange a product after the 10-day period provided for this purpose, a refund in the form of store credit only may be granted. This credit must be used within one year of its issue date. However, if the merchandise has already been ordered by the retailer after this 10-day period, the retailer is not required to accept the cancellation, return, or exchange.

No product whose sealed original packaging has been opened can be returned or exchanged, except with the retailer's authorization.

If an item has been delivered, the only possible return is for store credit and must be approved by the retailer.

The delivery times mentioned at the time of sale are estimates only and may vary due to circumstances beyond the retailer's control. Lead times could notably be extended by up to four additional months. If delivery exceeds this additional four-month period following the estimated delivery date, the customer will then be entitled to a full refund.

Comfort Guarantee – Mattresses

The comfort guarantee applicable to mattresses allows for an exchange only between the 90th and 120th day following the date of delivery, neither before nor after this period. To be eligible, the mattress must be free of any stains, soiling, or damage and must have been used with a mattress protector purchased from Meubles Toco at the time of sale or delivery. Any mattress not meeting these conditions will be automatically excluded from the comfort guarantee.